NEW DELHI: Avaya Holdings Wednesday said that it has partnered with Standard Chartered Bank to enable the bank to fully align its services with clients’ fast-paced and digitally connected lifestyles.
“The Avaya OneCloud private solution enables organisations such as Standard Chartered to hit the ground running with unified communications and contact center solutions delivered on their own private cloud,” the US-based company in a statement said.
Standard Chartered continues to invest in its digital capabilities, and the group is experiencing an increase in digital adoption, with 49% of clients now actively using online or mobile banking compared to 45% in 2017.
“Our technology roadmaps are well aligned with Standard Chartered’s evolving requirements, and we are extremely proud to be helping this 160-year-old institution continue delivering incredible client experiences.” Mark Meehan, Client Executive of Avaya said.
The partnership, according to the communication technology company would create greater efficiencies structure, with agents being able to switch between all channels, benefiting from the context of previous conversations.
“Standard Chartered is creating more convenient ways of banking for its clients, ensuring security, privacy and full-service across any channel. Avaya is proud to be supporting this financial institution as it continues to evolve and transform to meet the needs of its clients,” Nidal Abou-Ltaif, President of Avaya International said.
“Our partnership with Avaya will enable us to offer a truly seamless experience for our clients by consolidating all our interactions with them in one place,” Stuart Beaumont, Global Head, Voice & Virtual at Standard Chartered said.