NEW DELHI: India’s top telco Vodafone Idea Friday said that it has entered into a strategic deal with the US-based IT major IBM for the IT-enabled customer service and related areas, and the deal size is estimated to be worth nearly $1 billion.
The two companies signed this transaction in the first quarter of 2019.
The collaboration will provide Vodafone Idea with a hybrid cloud-based digital platform to enable more intimate engagement with its over 387 million subscribers enhancing business efficiency, agility, and scale plus simplification of its business processes, the Mumbai-based telco in a statement said.
Vodafone Idea also plans to deploy new technology-driven solutions using IBM’s Hybrid and multicloud, analytics and AI security capabilities to assist telco’s progression to an open, agile and secure IT environment.
IBM, according to the statement, is also supporting Vodafone Idea with an option of extended flexible payment plan structure for the term of the contract through IBM global financing, its wholly owned subsidiary.
“Consumers have come to expect mobile networks that effortlessly meet their data demands providing the consistency and flexibility required in today’s era of interconnectedness,” said Juan Zufiria, IBM Senior Vice President of Global Technology Services.
Vodafone Idea also said that it would also leverage dynamic automation and robotic process automation to drive efficiency and standardisation across IT operations.
Zufiria further added that the collaboration with Vodafone Idea will take advantage of hybrid and multicloud, Analytics and AI, to enable Vodafone Idea to further differentiate itself in the market, including by leveraging the convergence of Network and IT in the Cloud.