NEW DELHI: Freshworks Inc. has announced a major leadership restructuring aimed at accelerating global revenue growth, promoting Ian Tickle to the role of Chief Revenue Officer (CRO). The move is part of a broader strategy under CEO Dennis Woodside to unify the company’s global sales organisation and strengthen its customer growth initiatives.

Under the new structure, the company will consolidate its global sales operations under Tickle, who previously served as Chief of Global Field Operations at Freshworks. In his new role, he will oversee the company’s worldwide sales, customer success and customer experience functions, aligning them under a single leadership framework to drive faster growth and deliver enhanced value to customers.

Dennis Woodside said the decision to bring the company’s global sales teams under one leader is aimed at improving operational efficiency and accelerating Freshworks’ growth momentum. He noted that Tickle has played a significant role in the company’s strong performance over the past five quarters and has consistently delivered high-impact results.

Tickle joined Freshworks after serving as President and Chief Revenue Officer at Domo and previously worked as Vice President for SaaS Solutions in the Europe, Middle East and Africa region at Oracle. Over the course of his career, he has gained extensive experience in scaling global sales operations, driving revenue expansion in competitive markets and leading organisations through major transformation initiatives.

As part of the leadership transition, Mika Yamamoto, Chief Integrated Customer Growth Officer at Freshworks, will depart the company.

The announcement comes shortly after Freshworks reported strong financial performance in its fourth-quarter and full-year 2025 results. The company achieved profitability and record free cash flow generation while also raising its revenue outlook for fiscal year 2026.

Freshworks said it is reaffirming its previously announced financial guidance for the first quarter ending March 31, 2026, as well as for the full fiscal year ending December 31, 2026, reflecting confidence in its growth strategy and business momentum.