NEW DELHI: Comviva has announced the launch of NGAGE for Enterprises, a next-generation Communications Platform-as-a-Service (CPaaS) designed to help organizations deliver secure, AI-driven and scalable customer engagement across digital channels.

The platform was unveiled ahead of Enterprise Connect 2026 and aims to enable enterprises to orchestrate customer interactions across multiple touchpoints while embedding identity verification and fraud protection into digital engagement systems.

According to the company, NGAGE integrates omnichannel communication, network-based identity intelligence, conversational AI and global connectivity within a unified SaaS environment. The platform allows enterprises to design and deploy intelligent customer journeys using a low-code workflow builder, enabling personalized and context-aware engagement across service, marketing, support and lifecycle interactions.

Speaking on the launch, Deshbandhu Bansal, Chief Operating Officer for RevTech Solutions at Comviva, said enterprises today face rising fraud risks, fragmented communication infrastructure and increasing expectations for personalized experiences.

“NGAGE for Enterprises brings together communications, identity intelligence and AI automation into a single SaaS platform, enabling organizations to build trusted, scalable and cost-efficient customer engagement journeys,” he said.

The platform supports engagement across multiple channels including SMS, email, RCS and WhatsApp, while offering network-based identity services such as phone number verification and SIM checks to strengthen security and reduce fraud.

NGAGE also provides transparent billing, real-time performance monitoring and global connectivity, helping enterprises optimize customer engagement strategies while managing operational costs.

Comviva said the platform builds on its global communications infrastructure that currently supports deployments across more than 200 countries and is trusted by over 7,000 enterprises and more than 100 telecom operators worldwide.

The solution consolidates enterprise onboarding, omnichannel engagement, fraud management and real-time usage monitoring within a unified architecture. It also supports TMF931 standards, TM Forum Open APIs and CAMARA frameworks, enabling telecom operators and enterprises to integrate network capabilities and participate in global digital ecosystems.